1. Overview

At Sahraa Bazaar, our aim is to provide a smooth shopping experience while respecting that each vendor operates independently. This Refund & Returns Policy governs how returns, refunds, and exchanges are generally handled on our multi-vendor marketplace. However, you must review each vendor’s specific policies before making a purchase, as individual vendors may have unique terms.

2. Vendor-Specific Policies

1. Individual Vendor Responsibility: Each vendor (“Seller”) on Sahraa Bazaar sets their own refund and return policies. You should read and understand a vendor’s policy before placing an order.
2. Policy Variations: Vendors may differ in return windows, restocking fees, or conditions for acceptance (e.g., unopened packaging).
3. How to Find Vendor Policies: Typically located in the vendor’s store profile, product listing descriptions, or in your order confirmation email.

Important: If a vendor does not explicitly publish a return policy, it is assumed that all sales are final, unless required by applicable law.

3. General Eligibility for Returns

While each vendor has unique rules, the following guidelines usually apply across the marketplace:

1. Proof of Purchase: You generally must provide valid proof of purchase (order number, receipt, or confirmation email).
2. Return Window: Vendors often set a specific timeframe (e.g., 14–30 days from delivery) during which returns are accepted.
3. Condition of Items: Returned items must typically be in new, unused, and resalable condition, unless they arrived damaged or defective.

4. Return Process

1. Contact the Vendor: Always initiate a return by contacting the vendor directly via the “Contact Vendor” option on the order details page or the vendor’s storefront.
2. Await Vendor Approval: The vendor will review your request and may require photos or additional information. If approved, they’ll provide instructions (e.g., shipping address for returns).
3. Pack & Ship: Safely package the item(s) and follow any instructions the vendor provides regarding shipping labels or carriers.

Tip: Use trackable shipping services or request shipping insurance where feasible to ensure proof of delivery.

5. Refund Process

1. Vendor Processes Refund: Once the vendor confirms receipt and inspects the returned item(s), they’ll determine if a refund is warranted based on their policy.
2. Refund Method: Refunds are typically issued via the original payment method (credit card, PayPal, etc.). Processing times vary by financial institution but usually take 5–10 business days after vendor approval.
3. Partial Refunds & Restocking Fees: Some vendors may charge restocking fees or offer partial refunds for opened or used items. Review the vendor’s policy to understand these specifics.

6. Exceptions & Non-Returnable Items

Certain products may be non-returnable, including but not limited to:

• Perishable Goods: Food items, certain cosmetics, or personal care products once opened.
• Custom or Personalized Items: Products made to order or personalized in a way that prevents resale.
• Intimate Apparel: Items such as underwear or swimwear, for hygiene reasons, if the seal is broken.
• Clearance or Final Sale Items: Marked as “No Returns” or “Final Sale.”

Always check the product description or vendor’s store policy to confirm any non-returnable item categories.

7. Damaged or Defective Products

1. Inspection on Delivery: If you receive an item that’s damaged or defective, contact the vendor immediately—ideally within 48 hours.
2. Evidence of Damage: Vendors typically require photos or videos of the damaged packaging and product to assess eligibility.
3. Resolution Options: If the vendor verifies the damage or defect, they may offer a replacement, exchange, or full refund (including shipping costs, if applicable).

8. Exchanges

1. Vendor-Specific Exchange Policy: Some vendors may allow exchanges for size, color, or product alternatives. Others may not.
2. Exchange Process: If an exchange is accepted, the vendor will provide instructions for returning the original item and receiving the replacement.
3. Additional Charges: You may be responsible for any difference in price if the replacement item is more expensive.

9. Shipping Costs & Responsibilities

1. Buyer’s Responsibility: Unless otherwise stated in a vendor’s policy, buyers are typically responsible for return shipping costs.
2. Original Shipping Fees: Original shipping costs are usually non-refundable, unless the return is due to vendor error, damage, or defect.
3. International Returns: If you’re returning an item across borders, you may be responsible for any customs duties, taxes, or clearance fees.

10. Dispute Resolution

If you are unable to resolve a return or refund issue directly with a vendor:

1. Contact Sahraa Bazaar: You may contact our support team as a neutral facilitator. Provide order details, communication history with the vendor, and any relevant evidence.
2. Sahraa Bazaar Assistance: We may, at our sole discretion and without obligation, attempt to mediate disputes. However, final responsibility rests with the vendor unless mandated by applicable law.
3. Escalation: If mediation fails, you may explore legal remedies or consumer protection measures in your jurisdiction.

11. Sahraa Bazaar’s Role

1. Platform Provider: Sahraa Bazaar is a facilitator, not the seller, of the products listed by vendors. We do not assume liability for the outcome of returns or refunds.
2. Limited Intervention: While we strive to maintain a positive marketplace experience, our involvement in disputes is discretionary and does not constitute an assumption of liability.
3. No Guarantees: We make no guarantees regarding the success of return/refund requests or the vendor’s compliance with their stated policies.

12. Policy Changes

We reserve the right to modify or update this Refund & Returns Policy at any time. Any changes will be posted on this page with an updated “Last Updated” date. Your continued use of Sahraa Bazaar after any modifications constitutes acceptance of those changes.

13. Contact Information

If you have questions or concerns about this Refund & Returns Policy, please contact us at:

• Email: [support@sahraabazaar.com]
• Mailing Address: [Sahraa Bazaar, Your LLC Name, Address, City, Province, Country]
• Or visit our Contact Us page.