1. Overview

Welcome to Sahraa Bazaar (“we,” “us,” or “our”). This Shipping Policy describes how orders are processed, shipped, and delivered across our multi-vendor marketplace. As vendors each have unique shipping practices, this Policy outlines our overarching guidelines, while directing you to individual vendor shipping policies for more specific details.

2. Vendor-Based Shipping Policies

1. Independent Vendors: Each vendor on Sahraa Bazaar operates independently, setting their own shipping rates, methods, and timeframes.
2. Consult Vendor Policy: Before placing an order, review the vendor’s specific shipping details provided in the product listing or vendor store page.
3. Responsibility: Vendors are responsible for packing, labeling, and dispatching orders. They also manage communication with carriers and any shipping-related inquiries from buyers.

3. Order Processing & Handling Times

1. Processing Times: Most vendors will include a handling time (e.g., 1–3 business days) before your order ships. This accounts for order confirmation, item preparation, and packaging.
2. Business Days: “Business days” generally exclude weekends and public holidays.
3. Multiple Items/Vendors: If you order items from different vendors, each shipment may have different processing times and arrive separately.

4. Shipping Methods & Costs

1. Shipping Methods: Vendors may offer multiple shipping options—standard, expedited, or overnight. The available methods for each product appear at checkout or on the product page.
2. Shipping Costs: Shipping fees vary by vendor, product weight, destination, and chosen shipping method. Exact costs are displayed at checkout before you finalize payment.
3. Free Shipping: Some vendors may provide free shipping for orders over a certain amount. This is entirely at each vendor’s discretion.

Tip: If you purchase from multiple vendors, separate shipping fees may apply unless otherwise stated.

5. International Shipping & Customs

1. Global Reach: Many vendors offer international shipping. Check product listings or vendor storefronts for details on whether your location is serviced.
2. Customs & Duties: Buyers are responsible for paying any import duties, taxes, or clearance fees imposed by the destination country.
3. Regulatory Compliance: Vendors and buyers must ensure the products being shipped comply with local customs regulations. Sahraa Bazaar is not liable for any customs-related issues (e.g., holds, confiscations).

6. Shipping Insurance & Liability

1. Insurance Options: Some vendors may offer or include shipping insurance. If not, buyers may request it directly from the vendor—additional fees may apply.
2. Vendor Liability: Vendors typically assume responsibility for the shipment until it is delivered to the carrier.
3. Sahraa Bazaar Disclaimer: We are not liable for lost, stolen, or damaged packages once they are in transit. Any claims must be directed to the vendor and/or the shipping carrier.

7. Delivery & Tracking

1. Tracking Information: Most vendors provide tracking details once your order ships. You can find these details in your order confirmation email or vendor communication.
2. Estimated Delivery Date: Delivery estimates are based on the vendor’s dispatch time plus transit time. They are not guaranteed and may vary due to factors beyond the vendor’s or Sahraa Bazaar’s control (e.g., weather, customs delays).
3. Signature Confirmation: Some vendors require a signature upon delivery for higher-value items. This will be noted in the product listing or shipping details.

8. Shipping Delays & Issues

1. Carrier Delays: Shipping carriers may face delays (peak seasons, inclement weather, holidays), which can impact delivery times. Sahraa Bazaar is not responsible for such carrier delays.
2. Vendor Delays: If the vendor needs additional processing time (due to stock shortages, custom orders, etc.), they should inform you promptly.
3. Lost or Damaged Shipments: If your package is lost or arrives damaged, contact the vendor immediately. They may require photos, tracking info, or other evidence to file a claim with the carrier.

9. Address Accuracy & Undeliverable Packages

1. Accurate Address: You are responsible for providing a complete and correct shipping address during checkout. Neither vendors nor Sahraa Bazaar are liable for packages shipped to an incorrect address provided by the buyer.
2. Undeliverable Packages: If a package is returned to the vendor due to an incorrect address or failure to collect, the buyer may be responsible for any reshipment fees or restocking fees (depending on vendor policy).
3. Address Changes: If you need to update your shipping address after placing an order, contact the vendor immediately. An address change may not be possible if the package has already shipped.

10. Vendor Disputes & Escalations

1. Direct Resolution: Address any shipping-related disputes (e.g., missing items, incorrect shipping method used) with the vendor first.
2. Sahraa Bazaar Assistance: If you’re unable to resolve the issue with the vendor, you may contact our support team for guidance. Our involvement is at our discretion and not guaranteed.
3. Final Responsibility: Vendors are ultimately responsible for the shipping process, and buyers must adhere to each vendor’s stated policies and instructions.

11. Policy Modifications

We reserve the right to modify or update this Shipping Policy at any time to reflect changes in our marketplace practices or for other operational, legal, or regulatory reasons. We will post the updated policy on this page with a new “Last Updated” date. Your continued use of our Site after any such changes constitutes acceptance of the revised policy.

12. Contact Information

If you have questions or concerns about this Shipping Policy or need assistance with a specific order:

• Email: [support@sahraabazaar.com]
• Mailing Address: [Sahraa Bazaar, Your LLC Name, Address, City, Province, Country]
• Or visit our Contact Us page.